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Brindys Software - Documentation

General Frequently Asked Questions

Here you can find frequently asked questions about Brindys Update software updates system, about Brindys Software applications and other frequent questions about Windows for Brindys Software users. If you cannot find here an answer, please use the technical support form.

GEDEX specific questions
 > Enter the GEDEX questions section.

Questions about the order and payment process using ShareIt!
 > Visit Customer Care Center.

After clicking "Show available updates" a web error states "The page cannot be found. The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. Open the main page for d...{bu[example]}"
 > Probably you lost or uninstalled the BriTray component, needed to display properly the updates website. Install BriTray to restore it again in your system.
 > If your web browser is an old version or has blocked url protocols, the updates page will not be available. If you can see next to the Windows clock a bulb icon called "Notifications" just click it with the right mouse button and select Brindys Update website. If you cannot see the bulb, start any of our applications (GEDEX, BRiNOTES,...) and select the "Visit updates website" or "Search newer version" options.
 > If Windows presents the error "Impossible to open. brip1 protocol has no program at the registry" follow the instructions given above to install Fresh.

My computer never shows the bulb icon next to the clock. Why?
 > Maybe you configured the bulb icon to hide itself. If you used the "Hide bulb icon" option follow these steps: if you can see the GEDEX or BRiNOTES icon next to the clock, click one of them with the right mouse button and click "Show bulb".
 > Probably you lost or uninstalled the BriTray component, needed to display properly the updates website. Install BriTray.

How to remove the bulb icon next to the Windows clock
 > Click the bulb icon and the notifications window will be presented. Click the Options button and select Hide bulb.

Some time ago I uninstalled a Brindys Software application, and it continues to appear as installed at the updates website, along with the rest of applications I really have installed.
 > This is a feature of the website. We designed it that way to avoid downloading products for which you already have the installer available in your computer.

Some time ago I uninstalled a Brindys Software application, and from time to time the automatic updater ask me if I want to install the newest version. How can I get rid of those windows?
 > You are using a really old (pre 2009) version.

What is BriTray program?
 > It manages the notifications window, icons at the tray bar, updates installation, Brindys software applications uninstallation (from Control Panel), link between installed Brindys products, start of Brindys Update and launch internet downloads (for WinRSS users).
 > If you deleted britray.exe in error, you will need it for the uninstaller to work properly (also WinRSS, GEDEX and BRiRESPA will not work properly without britray.exe). Install BriTray to make it available again.

Hints to accelerate Windows
 > Do not place photograps as your Windows desktop. Use a plain colour, or an small picture in mosaic.
 > Do not use many programs at a time, do it only if you need to pass information from one to another.
 > Avoid execution of huge amounts of programs at Windows start (you can "see" them next to the Windows clock in some cases). To manage those programs, we recommend Pacman's Portal.
 > Free at least 20% of your hard disks (remove obsolete programs, empty browser caches, remove obsolete documents...)
 > Defrag your hard disks at least once each month (Start, Programs, Accesories, System tools, Defrag)
 > Use frequently anti-spyware and anti-adverts software. We recommend LavaSoft Ad-Aware (we have no relationship with LavaSoft).
 > Keep your operating system updated, visit Windows Update frequently.
 > Keep your Brindys Software applications updated, visit Brindys Update.

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